At CrosPeak Athletics, customer satisfaction is important to us. We want you to feel confident when shopping with us.
If you are not completely satisfied with your purchase, please review our return and refund conditions below.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- Items must be unused and in their original condition.
- Products should include their original packaging and accessories, where applicable.
- Items must not show signs of use, damage, or modification that affect their resale condition.
Products that have been used or returned in a condition that significantly affects resale eligibility may not qualify for a return.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide your order number and clear photographs showing the issue.
For verified quality-related issues, CrosPeak Athletics will cover the applicable return shipping costs.
3. Non-Quality-Related Returns
For returns requested due to personal preference, incorrect selection, or other non-quality-related reasons, the customer is responsible for the return shipping costs.
4. Return Authorization
Please contact our customer service team before sending any item back.
Email: [email protected]
Our team will provide the appropriate return instructions.
Unauthorized returns may not be accepted.
5. Refund Processing
Once the returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 3–5 business days after refund approval for the refund to be processed. Additional time may be required for your bank or payment provider to post the funds.
6. Non-Returnable Conditions
Returns may be declined if:
- The product has been used or altered.
- The product is damaged due to improper handling after delivery.
- The returned item is missing essential components or original accessories.
- The item’s condition significantly affects its resale eligibility.
7. Exchanges
If you need a different product or have received an incorrect item, please contact our customer service team for assistance.
8. Contact Information
CrosPeak Athletics LLC
Email: [email protected]
General Inquiries: [email protected]
Address: 1960 gary cir, pensacola, FL 32505
Website: https://crospeakathletics.com